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Shipping Policy

Our production site is located in Russiahe. Shipping cost to the UK is £11.

Delivery scheme: Russian Post ✈ Royal Mail → You. The delivery time is 8-12 days depending on location.

All orders with items in stock placed before 10pm (UK time) on a working day will be dispatched the same working day. Orders with items in stock placed after 10pm will be despatched on the next working day (eg place an order on Friday at 11:00 (UK time) and it will be dispatched on the Monday).

On-demand item(s) are made to order within 7 calendar days after ordering.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

Please note - we cannot undervalue orders, or mark them as a gift.

If you require assistance, our customer service email address is hello@charli.shop.
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